Enable Wi-Fi on your device, launch your browser & purchase one of the data options.
You can now browse online, email, text & surf the internet as you cross the Atlantic.
Connect to the AeroMobile network to text or use data. Standard roaming rates app
Chat for an hour
Quick catch up with family and friends using messaging apps.
Keep chatting
Catch up with family and friends on messaging apps throughout your flight.
Stay connected
Perfect for web browsing or staying connected using social networks.
Don't miss a thing
Stay connected for your entire flight - send emails, shop and browse the internet.
*Wi-Fi plan prices vary by route
Just ask any of our cabin crew when on board our A330 and A321neoLR aircraft.
Wi-Fi is complimentary for our business class customers and AerClub Concierge members.
Wi-Fi gives you access to the internet for web browsing, online shopping, email, instant messaging and social networking - based on the bundle you have purchased.
You can use any Wi-Fi enabled devices, including laptops, tablets and smartphones.
You can purchase a Wi-Fi pass through the Aer Lingus Wi-Fi page; this’ll appear when you launch your browser.
The SSID is 'Aer_Lingus_WiFi'. This is a publicly broadcasted Wi-Fi network.
Wi-Fi is activated at an altitude of 10,000 feet or around 20 minutes after take-off. It’s deactivated during take-off and landing.
You’ll get an upload capacity of approximately 5 Mbps and download capacity of approximately 1 Mbps. It’ll be the same speed as if you were using a public Wi-Fi service on land.
Yes. It's as safe as any other public Wi-Fi service, such as in a hotel or café. Connections to secure websites (i.e. HTTPS) or a Virtual Private Network (VPN) will remain secure.
The service may be disrupted if the aircraft is not above an altitude of 10,000 feet, is outside of satellite coverage, or because of extreme weather conditions.
You’ll get systems status updates throughout the flight, however events such as those described above may happen without warning.
Not simultaneously. Customers must log off one and log onto another.
Wi-Fi is available on most A330 and all A321neoLR aircraft.
Yes. Your safety is of the utmost importance to us. All aspects of the system are tested and safety certified by us and the European Safety Agency (EASA).
Contact Panasonic, our service provider, directly with any billing queries on customercare@panasonic.aero
No. We don't allow the use of voice calls in the cabin, including mobile/VoIP/Skype.
Yes. Usage is charged by your home mobile operator. You’ll get a text from them with pricing information. Standard roaming rates apply.
Billing information can be found within the portal of our service provider, Panasonic. Roaming fees are charged by your mobile operator. Please contact them directly for charges.
Mobile network is available on A330 aircraft only.
You can contact our Wi-Fi helpdesk at customercare@panasonic.aero