Travel Checklist |
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Before your flight |
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| Make sure you're well enough to travel. If you are experiencing any Covid-19 symptoms: fever, cough, shortness of breath, loss of taste or smell, or if you have been in close contact with a confirmed or suspect case (including family members) we would ask you not to travel to the airport. When checking in you will be required to make a self-declaration to confirm that you do not have these symptoms. | |
| Review the country-specific travel requirements and restrictions for the latest information before you fly. | |
| We recommend that you download VeriFLY if required, a trusted travel pass app that allows you to upload your travel documents and have them checked and verified before you fly. | |
| Ensure your passport is in date and valid for travel. If your Covid-19 travel documentation shows a different surname to your passport, we recommend that you carry additional documentation with you, such as a marriage certificate, to prove your identity. Please also check the relevant government website for the country you are travelling to for the applicable rules. |
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| Check in online and download a printed or mobile boarding pass. | |
| Face masks are mandatory on some flights. Don't forget to bring a sufficient supply of masks for your outbound and return journeys, if required. | |
| Plan to arrive early at the airport to allow extra time for security and boarding. | |
When you arrive at the airport |
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| Arrive 2 hours before a short haul flight and 3 hours before a long haul flight. | |
| Use self-service kiosks to check in your bags. | |
At the boarding gate |
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| You'll board in small groups by seat row number. Allow extra time for boarding. | |
| Have your boarding card ready to scan yourself and show your passport or ID to the boarding staff. | |
On board your flight |
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| Browse the Bia menu online for in-flight food and drink purchases on board. Please note there are no printed menus on board. | |
| Bring your debit or credit cards as we've moved exclusively to contactless payments for in-flight shopping. | |
| Continue to wear your face mask throughout your flight, if required and replace it after being worn for four hours. | |
On arrival |
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| Remain in your seat and follow the procedures for disembarkation. | |
| Collect your bags and leave the terminal building as soon as possible. | |
| Continue to wear your face mask until you leave your destination airport, if required. |